How to build effective communication skills.

A series of 6 short videos explaining the six steps of the Empathy Staircase.

In these exceptional circumstances excellent communication skills are vital. These 6 short (max 3 minute) videos explain the key techniques used by international negotiators. Enjoy!

Day 1: Are you really listening?

Day 2: How to vocalise understanding

Day 3: The secret to understanding what is important to someone

Day 4: How to vocalise your emotions in a dispute

Day 5: How to figure out someone else’s desires

Day 6: How to truly connect with someone